Assisant Manager – IT Operations

3 - 6 Years
Mumbai

Job Description

Project Management
  • Responsible for entire Service Delivery.
  • Co-ordination with onsite/offsite field engineers.
  • Providing Technical Support for onsite/offsite field engineers.
  • Managing TAT rollout
  • Provide Technical skill enhancement of Engineers/personnel.
  • To ensure Engineers are reachable / contactable. Will ensure that backup engineer is available in case of absenteeism of regular engineers.
  • Ensuring shift scheduling and availability of primary/backup engineers at sites for continuity of support services.
  • Review on pending and on hold calls.
  • Periodic Weekly/Monthly review and meetings on regular basis.
  • Vendor/OEM /Suppliers Co-ordination and Escalation for calls related to 3rd party vendor dependency (i.e. replacement of parts for warranty/ hardware vendors etc.).
  • New Center Opening and closure task.

Asset Management Support

  • Perform Asset Inventory.
  • Validation and updating of IT Assets with the help of on-site engineers
  • Maintain ICT systems Hardware & Software asset database.
  • Support Repairs and Maintenance of Center Equipment in co-ordination with Vendor.
  • Record all Installation, movement, add and change (IMAC).
  • Deploy and install the desktops, laptops and AV communication equipment as per the required schedule, which is typically deployed by the System Integrator.
  • Work with 3rd party vendors/OEMs/ Suppliers to ensure that requirements for the project are met
  • Capture and record the initial configuration of the asset in the Asset module.
  • Track the software licenses, so that no misuse of the same occurs.
  • Conduct physical verification and tagging of the assets thereby matching the purchase asset register
  • Managing Center Server encryption database. 

Vendor & Help desk Management Support 
 
  • Maintenance of database of all ICT systems vendors, suppliers, ISP agencies, OEMs and any other third party.
  • Service calls for maintenance and warranty vendors will be logged properly and tracked to resolution.
  • Coordinate, escalate and follow up calls as and when necessary.
  • Coordinating with Vendors/Suppliers/OEMs to get the problems resolved.
  • Keeping track of the hardware and software maintenance contracts entered with the various vendors.
  • Ensure Vendor SLAs are met for Call resolution.
  • Center Telecom and Broad band management
  • Domain and DNS Records Management.
  • SMS and Bulk Mail Management.
Interested applicants can share their resumes to anniemathew@mteducare.com or contact on 022-61297876

Salary: INR 3,50,000 - 5,50,000 P.A.

Industry:Education / Teaching / Training

Functional Area:Other

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

MT Educare Ltd.

www.mteducare.com
View Contact Details+

Recruiter Name:Ms. Annie Mathew

Contact Company:MT Educare Ltd.

Telephone:25937700

Email :anniemathew@mteducare.com

Address :220, 2nd floor, Neptunes Flying Colors, Pandit, Din dayal Upadhyay Marg, L.B.S.Cross road,

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